Which method is used for achieving de-escalation through active listening?

Active listening is crucial in de-escalation as it fosters understanding and communication between parties. Reflective listening plays a vital role in this process; it involves the listener providing feedback that mirrors the speaker's emotions and thoughts. This technique not only shows that the listener is engaged but also allows the speaker to feel acknowledged and validated. By reflecting back what the speaker has said, the listener can help clarify the speaker's feelings and thoughts, which can reduce tension and facilitate a more constructive dialogue.

This method aids in creating an environment where the speaker feels heard, making it more likely that they will express their emotions and concerns in a calmer manner. Through reflective listening, the officer or individual engages empathetically, breaking down barriers that may lead to conflict, thereby promoting resolution and understanding.